GMC Dealer in Baker City, OR - Baker City GMC

Yes ?? The staff is always very friendly and do their best to show that they care about your vehicle!

I had a appt for oil change & tire rotation. Nobody was at desk, waited few mins then someone asked I had been helped, I replied no. They left to find someone. Kept waiting another person asked if I had been helped, I said still waiting, they went to look for service person. Then finally after 10mins correct she came. She said would take hour to hour 20min. I told them I would go for a walk & she said she would call me. 2hrs went by, nobody called. I called & nobody answered. I waited 10min & called again still no answer. I waited another 5min called again, still no answer. So I called back & went to service. They said she was gone & would have to call me back. I waited another 10mins, still no call, so I walked to dealership. She wasn't at desk & so I asked sales guy for help. He said he couldn't do anything, the she had to step away. Been 2.5hrs since dropped off my car. She then walks in with coffees/teas!! She gave me my bill and the tires weren't rotated!!! Didn't offer to get it done asap nor did she direct me to where my vehicle was parked.

Friendly staff Easy check in for service, truck was ready in a timely manner Truck was washed

Scheduling service is fast, excellent service and a very good car wash for a reasonable price - 5 star service

Professional fast service! Very satisfied with care of my vehicle, very happy to stay in my home town for services

Good people - very helpful and wanted to please - we were a priority - nice

The service personnel were very friendly and extremely helpful. They continually kept me informed on the progress of the repairs on my truck. I would certainly recommend them for anyone needing purchasing or servicing a General Motors vehicle.

They were very courteous and did the job within the time specified. They were great!

As usual there was no washing of my vehicle that makes six times. They haven't done it. They tried to charge me for the additive to the diesel and in the service they didn't fill it up completely. I have a contract with GM for free services and I have to carry a ton of paperwork to prove the fact that I paid them thousands of dollars for this service. Other than that, I guess everything's okay if you like dirty trucks and a service that is not complete

Did what I needed They were courteous and did a good job of washing the car

Service was prompt-my car was cleaned nicely and the people were very nice and polite! Everything was great!!

Very helpful and patient with diagnosis of vehicle. He was forthcoming with his personal feeling as well as the fact about the issue with the car.

Treated very well by management and the service department. Service department assistant went above and beyond to assist with my requests. Thanks Danial

Just like any other average dealership. Didn't go above and beyond but got the job done .

​I am leaving 1 star across the board because your dealership broke a verbal agreement made during my purchase, which resulted in my family being stranded in Boardman, OR for 13 hours. ​I bought a 2018 VW Tiguan with over 100k miles and zero maintenance history. I told the salesman directly that I would NOT buy the car unless a specific list of 100k mile maintenance items like spark plugs, ignition coils, fluids, and filters was completed before I signed. If he had not agreed, I would have walked away and bought a different car. I made the mistake of trusting his word and did not get it in writing. He assured me it would be done, but your service team skipped the entire list and only did a basic lot inspection. ​A month and a half later, the vehicle suffered a breakdown on the highway because of a failed ignition coil, which was the exact part I explicitly required to be replaced. My dad had to drive all the way from Oregon City to Boardman to pick us up, haul the car to Baker City, and then drive all the way back to Oregon City just to get us safe. When confronted, the salesman blamed miscommunication and the sales manager claimed ignition coils are not normally changed, completely brushing off the verbal promise made to get the sale. ​Because we broke down hours from home, I had to pay an outside shop to get us safe. Management refused to take full responsibility and only issued a partial reimbursement of roughly 75%, leaving me out of pocket for a massive ordeal caused entirely by your team. I cannot trust a single word from your sales or service staff and will never recommend this dealership.